Podcasts &
Interviews

• Why Onboarding Matters, Account Management Secrets podcast
  - YouTube
  - Listen
   

• Spotlight on Customer Success Operations
  - YouTube
   

• Dealing with senior stakeholders during Onboarding, Customer Success Talks
  - YouTube 
   

• Top Pitfalls in SaaS Onboarding, with the SaaS Therapy podcast
  - Apple
  - Spotify
   

• Onboarding Matters, Million Dollar Stories Podcast
  - Spotify
   

• Customer Success Playbook Podcast, Revolutionizing Customer Onboarding
  - Spotify
  - Other
   

• Customer Onboarding Success, GTM Disrupted with Mike Smart 
  - Spotify
   

• Driving Hybrid Customer Success Through Orchestrated Onboarding, The Digital Customer Success Podcast
  - YouTube
  - Podcasts
   

• Mastering Customer Success Metrics for Early Stage Startups, on the Scale Tale podcast by ZapScale
  - Spotify
  - Apple Podcasts
  - YouTube
   

• Customer Onboarding Secrets: Boost Loyalty & Create Champions
   

• Why Onboarding Matters, on the 'She Talks Business' podcast
   

• The Most Important Part of the Customer Journey Might Be Onboarding, All About the Customer with Dan Kalmar
   

• How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach, The Support Automation Show
   

• Transferring new clients to loyal champions on the Next-Gen Leaders podcast by Stratapp
  - Spotify
  - Apple Podcasts
  - YouTube
   

• Let’s Define Onboarding - interview with Blue Chip CRO
   

• What is Time to Value? on the Metric Stack podcast by Klipfolio
  - Spotify
  - Apple Podcasts
   

• Turning Customers Into Loyal Clients (part 2) with Jay Izso
   

• WALL16: Transforming New Customers into Loyal Champions with Donna Weber & Leanne Hughes
  - Podcast
  - YouTube
   

• CS Unlocked - Superpowers of Customer Success Professionals with Dana Soza
  - part 1
  - part 2
   

• Bhavika's Chat Show Episode 5: Customer Onboarding 101 with Donna Weber 
   

• Fireside Chat with Donna Weber - Why Onboarding is Critical to Your Success, with Stephanie Rubin at Froged
   

• Onboarding Operations: Why Onboarding Matters with Donna Weber, 'Happy Customers', an Arrows Podcast
   

• Transforming Your Customers Into Loyal Champions with Jay Izso
  - Spotify
  - Google podcasts
  - Video
   

• Why Onboarding Matters, Sales Enablement Podcast with Andy Paul
  - Apple Podcasts
  - Spotify 
   

• Why Onboarding Sets the Tone for the Rest of the Customer Experience with Dan Gingiss at The Experience Maker
   

• Onboarding Matters, Thrive Network Podcast
   

• The Missing Piece Of Customer Onboarding at Empower 2021
   

• Customer Onboarding interview with Antoine Valentone at Freshworks
   

• Implementations on the run interview with Alex Krug at Baton
   

• Trilogy of interviews with Malcolm Gallagher on BVTV
  - Episode 1 video
  - Episode 2 video
  - Episode 3 video
   

• Onboarding Matters, The Authors Read Podcast
   

• Onboarding Matters, All things considered CX with Bob Azman
  - Spotify
  - Apple Podcasts
   

• The Onboarding Journey, with The Profit Express Podcast
   

• Customer onboarding, with Gainsight GameChanger Podcast
  - Spotify
  - Apple Podcasts
   

• Is your business off-track in onboarding? with The Bizgnus Podcast
  - Audio
  - Video
   

• The Underutilized Strategy That Stops Churn and Sets Your Business Up for Success, with Enterprise Podcast Network
   

• Creating High-Impact Customer Onboarding Programs, with The Jasons Take On... 
   

• School for Startups Radio, with Jim Beach
   

• Why Customer Onboarding Is Important in B2B Digital Marketing, with Jim Rembach and B2B Digital Marketer
   

• Onboarding is not Implementation, with Connecting the Dots
   

• Onboarding is a Proactive Prevention Prescription for Churn, with Helping Sells Radio
   

• Customer Strategy Podcast, with Nils Vinje

 

• Onboarding Matters, with Strikedeck Radio

​

• Why Customer Onboarding Matters, with Women in Customer Success

       - Spotify

       - Apple Podcasts

​

• Customer Onboarding & Customer Success, with CE Lab

        - audio

        - video

​

• The Direct Impact of Training on Growth, with Raven360

​

• The Neuroscience of Customer Onboarding, with TaskRay

​

• Building Customer Trust, with GuideCX

 

• The Customer Success Bow Tie, with SalesPop!

​

• Time to First Value, with Planete Customer Success

 

• Onboarding: the critical milestone in B2B SaaS, with Gain Grow Retain 

 

• User Adoption Podcast, with Henrik de Gyor

 

• Scalable Onboarding & Education Programs for Customer Success, with CE Lab
   

• Orchestrated Onboarding, with Strikedeck Radio

​​

• Marketing and Sales is Good at Leading Customers. Why Not Customer Success? with Helping Sells Radio

​​

• You Can't Scale Customer Success Without Customer Education, with Helping Sells Radio