Orchestrated Onboarding Masterclass

Are you serious about profitability & scaling?

Then, it’s time get serious about onboarding your customers.

Struggling to figure out how to scale without continuously hiring more people?
Seeing margins erode because implementations take too long and customers are churning?
Needing to “do more with less” these days?

Orchestrated Onboarding® shortens the time it takes to onboard your customers, increases customer and employee satisfaction, increases production adoption and net revenue retention (NRR).

“

We decreased client onboarding time by 2 weeks per implementation, leading to huge savings.”

Caleb Zimmerman

Chief Customer Officer, Tevera

The Orchestrated Onboarding Masterclass enables you to:

Explain why onboarding is the most important part of the customer journey
Quickly engage new customers and keep them accountable
Create a prescriptive framework to onboard and enable customers
Deliver meaningful value to your customers and your company
Calculate the cost of onboarding customers
Break down silos to create a seamless customer experience
Measure your success
Roll out the new onboarding process successfully
Increase the speed at which customers expand and how long they stay
Re-onboard your existing customers
Maximize the profits your company earns

About Masterclass Creator and Instructor, Donna Weber.

For more than two decades, Donna's helped high-growth startups and established enterprises turn new and existing customers into loyal champions.

In the Orchestrated Onboarding Masterclass you receive tailored guidance from the world’s leading expert in Customer Onboarding and award-winning author, Donna Weber.

Seize this opportunity for Donna to guide you and your team to success.

What to expect

1. Onboarding is the Most Important Part of the Customer Journey

In Session One, you’ll learn the impact customer onboarding has on your company and your customers, plus:

The costs of treating every customer with special care
Why onboarding is the most important part of the customer journey
The neuroscience of customer onboarding
The six stages of Orchestrated Onboarding: Embark, Handoff, Kickoff, Adopt, Review, and Expand

2. Driving Customers to Value

Session Two details how to quickly drive new customers to value with:

First value and quick wins
Success plans

Plus, you share the first half of your optimized onboarding framework with Donna and the cohort

3. The Principles of Orchestrated Onboarding

Session Three aids you in transforming your company and customers, by:

Listening to customers
Measuring the impact and articulating what it costs to onboard customers
Continually onboarding existing customers

Plus, you share the second half of your optimized onboarding framework with Donna and the cohort

4. Putting Orchestrated Onboarding into Practice

Session Four covers all you need to roll out a successful and impactful Orchestrated Onboarding program, including:

Calculating onboarding costs
Communicating with visuals
Scaling customer onboarding and enablement
Exploring the onboarding technology stack
Re-Onboarding your existing customers

What participants say...

When you enroll in Donna Weber's Orchestrated Onboarding Masterclass, you'll...

Come with your current customer onboarding framework, leave with your optimized framework
Master and implement best practices throughout the course to turn new and existing customers into loyal champions
Learn with a cohort of peers in a collaborative and interactive environment
Leverage Donna’s expertise on the the latest Customer Success and Onboarding trends, best practices, and real world examples
Get live online and self paced learning
Get lifetime access to course resources, plus practical examples, resources, and templates to quickly drive your impact.
Obtain exclusive access to Donna’s Orchestrated Onboarding Community to support you throughout your journey.
Active participants receive theOrchestrated Onboarding® Masterclass Certificate of Completion and Badge.
Receive individual coaching with Donna (optional add-on).
All sessions are recorded for participants.
Class size is limited to 10 participants.

Donna’s award-winning book Onboarding Matters, is the text for the Masterclass.

Join the next Orchestrated Onboarding Masterclass

Join the waitlist & Donna will let you know when Cohort #13 is scheduled

Select Your Option

Spaces are extremely limited to keep each cohort intimate and interactive.

Starting at $1,650, all prices in USD

Read the Terms and Conditions

Embark

7 Modules
On Demand Course
Exclusive templates & resources
Supplemental videos & articles
Unlimited access for 12 months

Investment: $797

Engage

7 Modules
On Demand Course
Exclusive templates & resources
Supplemental videos & articles
Unlimited access for 12 months

1 private coaching sessions with Donna Weber, up to 45 minutes each (value $550)
30 days of email support with Donna

Investment: $1297

Elevate

7 Modules
On Demand Course
Exclusive templates & resources
Supplemental videos & articles
Unlimited access for 12 months

3 private coaching sessions with Donna Weber, up to 45 minutes each (value $1650)
60 days of email support with Donna

Investment: $1997

Want to learn more?

Ask Donna your questions, including:

How to register more than one member of your team?
Can you get a Customer Onboarding Masterclass dedicated for your team?
Are there discounts for three or more participants from your company?

Remember, spaces are extremely limited to keep each cohort intimate and interactive.

Please Note: Each participant requires a separate purchase and log in.