Mastering Customer Onboarding is a practical toolkit to help you improve your processes, streamline handoffs, avoid the trough of disillusionment, and deliver outcomes your customers and executives expect.
In this on-demand course, Customer Onboarding and Value Expert Donna Weber guides you through her best practices from working with hundreds of companies across the globe and her proven Orchestrated Onboarding® framework, ensuring you turn new customers into loyal advocates from day one.
High-growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations.
Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.
Seize this opportunity to learn from Donna and take your company
to the next level.
Learn Donna Weber's proven Orchestrated Onboarding® framework step by step.
Apply what you learn immediately to your own onboarding programs. Donna personally reviews all assignments submitted and provides tailored feedback.
Earn your Orchestrated Onboarding® Certificate of Completion.
Access supplemental videos, articles, and frameworks trusted by top SaaS teams.
Learn at your own pace and revisit lessons anytime.
With Customer Onboarding & Value Expert, Donna Weber.
Enroll now and save.
In Module One you’ll learn how to gain the most benefits from the course, plus:
In Module Two, you’ll learn the impact customer onboarding has on your company and your customers, plus:
Module Three describes the six stages of the Orchestrated Onboarding® framework, plus:
Module Four details how to quickly drive new customers to value, including:
Plus, you build the first half of your optimized onboarding framework.
In Module Five you’ll prove the value of your customer onboarding program, plus:
Plus, you build the second half of your optimized onboarding framework.
Module Six covers all you need to roll out a successful and impactful Orchestrated Onboarding program, including:
Module Seven recaps and integrates all you learned to set you up for success.
Donna’s award-winning book Onboarding Matters, is the optional text for the Mastering Customer Onboarding course (purchased separately).
Investment: $597
Investment: $1,297
Investment: $1,797
Mastering Customer Onboarding is a self-paced course structured into seven modules. Each module includes:
This course is designed for customer-facing teams who want to accelerate time to value, increase retention, and scale onboarding with confidence. Whether you’re new to onboarding or a seasoned pro, you’ll gain actionable strategies that drive results.
Ideal for teams in:
Plan for one to three hours per module, depending on your pace and how deeply you engage with the content. That’s approximately seven to 20 hours to complete the full course.
With active engagement, you’ll walk away ready to:
The course is structured to build on each module, so we recommend following the sequence. However, you’re free to revisit or skip ahead if needed.
Absolutely. For a fraction of the cost of onboarding one new customer, you’ll reduce onboarding time and costs by 10–20%, saving thousands annually. This course pays for itself quickly.
Absolutely! Donna offers live online and onsite workshops tailored for your team. Email Donna to discuss options.
No. All you need is a modern web browser and an internet connection. The course is hosted on an easy-to-use learning platform with no downloads required.
Yes! When you complete all modules and assignments, you’ll receive a downloadable Certificate of Completion to showcase your expertise in Orchestrated Onboarding® which you can add to your LinkedIn profile.
Due to the nature of digital content, we do not offer refunds. However, if you’re unsatisfied for any reason within the first seven days, reach out and we’ll work with you to make it right.
