DONNA WEBER
Customer Value Expert
International Keynote Speaker
Award-Winning Author, Onboarding Matters
Donna brought deep expertise, professionalism, and genuine engagement to every interaction at Zoho Zummit. Her presence on stage, during interviews, and with attendees elevated the entire event. Closing the program with her keynote reinforced why Donna is one of the world’s leading voices in Customer Success.”
Her deep expertise in customer onboarding and ability to translate complex ideas into clear, actionable insights elevated the entire event.”
Her dynamic, authentic delivery captivated the audience, inspiring excitement about breaking down silos and igniting meaningful conversations long after the event. Attendees left energized and ready to implement her actionable strategies to elevate their teams.”
As a globally recognized pioneer who first defined customer onboarding as a strategic discipline, she brings practical frameworks and real-world insights that audiences can implement immediately.
Whether you’re leading a high-growth startup feeling the strain of scaling or an enterprise team ready to break through to the next level, Donna’s programs cut through the noise with practical strategies that deliver measurable results and INFINITE IMPACT ™.
When does the sale truly end? Many companies make the costly mistake of thinking the sale stops at the signature. In reality, that’s just the beginning. The real challenge lies in delivering on your promises, so customers achieve the value they expect, and you realize exponential growth and profit.
In this dynamic session, global Customer Value Expert and author of Onboarding Matters, Donna Weber explains how to bridge the gap between bold sales promises and real customer outcomes, leveraging AI along the way.
Drawing on her proven frameworks, she shares valuable insights and practical guidance for delivering initial value quickly, and then sustaining value throughout the customer journey.
Discover how leading organizations are transforming onboarding, engagement, and growth by blending AI with human expertise to achieve faster, more consistent, and more scalable outcomes—while turning every promise into profit.
Attendees will learn how to:
Available resources:
Customers buy outcomes, not potential; and the moment they sign with you, their expectations are at their highest. Most companies squander the critical window, leading to customer churn. A bad onboarding experience erodes customer trust, diminishes margins, and stalls long-term growth.
In this practical session, Customer Value Expert Donna Weber reveals why the first 90 days are your greatest opportunity to accelerate time to value, build loyalty, and scale efficiently.
If you’re serious about customer-led growth, it’s time to get serious about onboarding.
Attendees will learn how to:
Available resources:
Donna speaks at conferences, executive offsites, customer events, sales kickoffs, customer success meetings, leadership summits, and company-wide events. Her keynotes are especially relevant for organizations focused on customer value, onboarding, adoption, retention, growth, aligning go-to-market teams, and profitable scale.
Donna’s keynotes are designed for executives, revenue leaders, go-to-market teams, customer success and implementation leaders and teams, and cross-functional teams responsible for delivering customer outcomes.
Donna’s signature keynote topics focus on turning customer promises into measurable business value. Current topics include:
Each keynote can be tailored to the audience, event theme, and business priorities.
Absolutely! Every keynote is tailored to the audience, industry, company context, and event goals. Donna works with your team in advance to understand your priorities, your products, key challenges, audience profile, and desired outcomes.
Yes! Donna can deliver interactive keynotes, facilitated discussions, executive sessions, workshops, and breakout sessions. Many clients combine a keynote with a hands-on workshop so teams leave inspired and equipped to take action.
Donna combines two decades of real-world customer value expertise with clear frameworks, practical strategies, and engaging storytelling. Audiences leave with ideas they can use immediately, not just inspiration.
Yes! Donna is available for both in-person and virtual events. She has spoken for global audiences and can adapt the format based on your event goals, audience size, and level of interaction.
The earlier the better, especially for in-person events that require travel. For conferences and major company events, booking several months in advance allows more time for planning, customization, and promotion.
Donna typically asks for a planning conversation, audience details, event goals, agenda context, and any relevant background about your organization or industry. This helps ensure the keynote is relevant, actionable, and aligned with the outcomes you want to create.
Absolutely! Donna wants your event to be successful. Donna will provide speaker materials such as a bio, headshot, session description, and promotional videos and copy. Additional promotional support will be discussed based on the event format and goals.
Depending on the engagement, Donna can provide copies of her book, takeaway frameworks, worksheets, discussion prompts, or recommended next steps so attendees can apply the ideas after the session.
Speaking fees vary based on event type, location, format, customization, travel, and whether the engagement includes copies of Donna’s book, a keynote, workshop, panel, emcee role, or executive session. The best next step is to schedule a call to discuss your event, goals, and budget.
Donna is happy for the event to be recorded and will discuss with you how the recording will be shared and published; she also requests a copy of the recording.
Yes! Donna is an international keynote speaker and is available for select events worldwide.
Schedule a call to discuss your event, audience, goals, and timing, email Donna at donna@donnaweber.com. From there, Donna will recommend the best format and next steps for your engagement.
Schedule a call with Donna today to discuss how her keynote talks can help your organization turn customer value into a competitive advantage.
