Skip to content
In the News
- Q&A with Onboarding World 2025 Keynote Speaker Donna Weber
- Setuply, Inc. Announces Donna Weber As Onboarding World 2025 Keynote Speaker
- The pros and cons of charging for customer success, and how to make it work, ChurnZero
- Onboarding Matters Book Review, by Julia Byrne
- How to Implement a Land-and-Expand Strategy That Quickly Grows New Accounts, Vitally
- The Art of Onboarding: Lessons from Donna Weber’s Playbook, MDBA
- 10 Customer Success KPIs That Top CS Leaders Track, Vitally
- 26 People to Follow in Customer Education, Intellum blog
- Customer Onboarding Strategies for 2024, Rocketlane Blog
- The top 2024 customer success trends predicted by industry experts
- Donna Weber named as a top 25 Influencer in Customer Success 2023
- Customer journey maps are a waste of time — here’s why, with Pano
- 17 People to Follow in Customer Education, Intellum blog
- Onboarding Matters launches in Brazil, translated into Portuguese
- Retention Starts At Onboarding, Forrester report
- Keeping customers accountable and engaged during onboarding, with Rocketlane
- Are Customers Ghosting You? Four Ways to Get Them to Show Up, TaskRay blog
- Are You Seen as a Cost or an Investment?, TaskRay blog
- 12 Customer Success predictions and trends for 2023, from ChurnZero
- 2023 Customer Success Community Survey, with Planhat
- The top five Customer Success webinars of 2022 from ChurnZero
- Top 50 Most Influential People To Follow In Customer Success
- New Members Inducted into Million Dollar Consulting® Hall of Fame
- How Do “Happy Meals” Guarantee Your Success with Customer Onboarding?, with TaskRay
- 50 Inspirational Quotes on Customer Experience to Guide Your Way
- Secrets to Great Customer Onboarding eBook, with ThoughtIndustries
- Shaping Operational Vision Through an Executive Book Club – featuring Onboarding Matters
- 10 books a CSM should read, Customer Success Middle East
- Do the Work In-House or Hire a 3rd Party Expert? (‘Improving your onboarding’)
- Donna Weber named as a top 25 Influencer in Customer Success 2022
- Why Customer Onboarding Matters in SaaS: The 3 Advantages for your Revenue
- Driving customers to value during onboarding, at scale (Q&A recap), with ChurnZero
- Summer of Reading Rundown, Lisa Larter – featuring Onboarding Matters
- Top 12 books on SaaS product-led growth – featuring Onboarding Matters
- How to Accelerate Time to Value with Donna Weber, Baton
- Top 50 Women Leaders in Customer Success 2022, SmartKarrot
- 30 Top CX Thought Leader Blogs To Follow, Blake Morgan
- BOOK REVIEW: Roger Parker reviews Onboarding Matters
- The 2020 Customer Onboarding Report
- “Donna Weber keeps companies from squandering their customers”, on Intelligent CXO
- Decoding the State of Onboarding in 2022, on Rocketlane blog
- The 6 Pillars of Successful Customer Retention, on Breadcrumbs
- What Your Onboarding Experience is Missing: a Customer Enablement Content Strategy
- Successful Customer Onboarding: Best Practices From Insight’s Portfolio
- The lasting impact of short Time to Value, on Metric Stack Newsletter
- Keeping Companies from Squandering their Customers
- Want to Increase Customer Loyalty? Map the Customer Journey, on the TaskRay blog
- Best new customer experience and design books of 2021 – Onboarding Matters
- How to Build an Impactful Onboarding Experience (And Why You Should Charge for it) – interview with Catalyst
- The 19 Essential Customer Success Books For The Modern CSM | 2021 List
- NYC Big Book Award 2021 – Onboarding Matters
- You Don’t Close a Deal, You Open a Relationship – article on Marketing Profs
- Creating Clear Expectations with Success Plans, on the TaskRay blog
- Stop Ignoring Your New B2B Customers, on Grit Daily
- Building Trust with New Clients, on the TaskRay blog
- BOOK REVIEW: Donna Weber – Onboarding Matters, on The Magic Pen
- The Neuroscience of Onboarding, on the TaskRay blog
- Mitigate early churn with this Customer Success Plan template, on Vitally
- BOOK REVIEW: Kristen Hayer reviews Onboarding Matters, on episodes 35 – 39 on the Reading for Success podcast
- 3 Ways to Inspire Customer Loyalty Using Neuroscience, on SalesFuel
- 4 Drivers of Customer Loyalty — or Churn — According to Neuroscience, on CustomerThink
- The 3 Dos and 3 Don’ts of Successful Customer Onboarding, on Destination CRM
- BOOK REVIEW: Donna Weber’s New Book Onboarding Matters, on The Hollywood Digest
- Do Your New Customers All Require Special Treatment? It’s Not Them. It’s You, on CEO World Magazine
- BOOK REVIEW: Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions, on Goodreads
- BOOK REVIEW: Onboarding Matters – Book Summary and Review, by Dean Colegate on LinkedIn
- BOOK REVIEW: Donna Weber — Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions, by Colin Jordan on Medium
